Terms and conditions

2. These terms

These terms apply to your use of our website and to every order you place with us. Please read them before placing an order. By placing an order, you agree to these terms.

We may update these terms from time to time. The version that applies to your order is the one shown on our website when you place it.

3. Use of our website

Our website is for customers in the United Kingdom, and we only deliver to UK addresses.

We take care to keep the information on our website accurate and up to date, but we cannot guarantee that it is always complete or current. We may suspend or restrict access to our website for business, operational or technical reasons.

4. Your account

You do not need an account to place an order. If you create one, you are responsible for keeping your login details secure. Please tell us straight away if you think someone else has access to your account.

We may suspend or close an account if we reasonably believe it is being used fraudulently or in breach of these terms. If you would like us to close your account, email us and we will arrange it. You can still order from us as a guest afterwards.

5. Placing an order

You must be at least 18 years old to place an order.

When you place an order, you are making an offer to buy the products in your basket. We will email you to confirm we have received your order. This confirmation does not mean your order has been accepted.

A contract between you and us is formed when we dispatch your order and send you a dispatch confirmation email.

We may decline an order before dispatch, for example if:

• a product is out of stock
• there is an error in the price or description of a product
• we cannot authorise your payment
• we suspect fraudulent activity
• we reasonably believe the order is for resale

If we decline your order, we will tell you and refund any payment we have taken in full.

6. Products

The products we sell are branded fragrances. Images are for illustration and may differ slightly from the product you receive, for example in packaging design or colour on screen.

Manufacturers may change packaging or ingredients without notice. Please check the product packaging for the latest ingredient and allergen information before use. If you have sensitive skin or known allergies, we recommend testing a small amount first.

7. Prices and payment

All prices are in pounds sterling (£) and include VAT at the current rate. The price shown at checkout is the total you pay for your products, plus any delivery charge you choose.

We take care to make sure our prices are correct. If we find a pricing error before we dispatch your order, we will contact you. If the correct price is lower, we will charge you the lower price. If it is higher, you can choose to go ahead at the correct price or cancel your order for a full refund.

We accept payment by debit and credit card, Apple Pay and PayPal. The options available to you are shown at checkout. Card and Apple Pay payments are processed securely by Stripe, and PayPal payments are processed by PayPal. We do not store your full card details.

Payment is taken in full when you place your order.

8. Promotions and discount codes

From time to time we may offer promotions, discount codes or free gifts. Each promotion has its own terms, which we will show at the time.

Unless we say otherwise, only one discount code can be used per order, and codes cannot be combined with other offers. We may withdraw a promotion at any time, but this will not affect orders already placed.

Free gifts are subject to availability, have no cash value and cannot be exchanged. If a free gift becomes unavailable, we may send an alternative of similar or greater value.

9. Delivery

We deliver to UK addresses by Royal Mail Tracked 48, which is free, or Royal Mail Tracked 24 for £2.50. Delivery times and full details are shown on our shipping policy page and at checkout. Delivery times are estimates and are not guaranteed.

Please make sure your delivery address is correct when you order. We cannot change the address once your order has been dispatched.

The products are your responsibility from the time they are delivered to the address you gave us. Ownership passes to you once we have received full payment.

If your parcel has not arrived within the expected time, please contact us. Royal Mail may need up to 15 working days to confirm that a parcel is lost. Once it is confirmed lost, we will give you a full refund.

10. Your right to cancel

Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of the day after you receive it.

To cancel, email us at sales@perfumemarketuk.com or write to us at our trading address. You must then return the products within 14 days of telling us. Email us and we will send you a free returns label. Full details are on our returns page..

When you cancel, we will refund the price of the products and the cost of our standard delivery. If you chose a more expensive delivery option, we will not refund the extra cost. We refund using your original payment method.

The right to cancel does not apply to sealed products that have been unsealed after delivery, as they are not suitable for return for health protection and hygiene reasons. You may be responsible for any reduction in value caused by handling the products more than you would in a shop.

11. Our 90-day returns policy

In addition to your right to cancel, you can return unwanted products to us within 90 days of receiving them, as long as they are unopened, unused and in their original sealed packaging.

Returns are free. Email us your order number and we will send you a prepaid returns label. Full details are on our returns page.

Our returns policy is in addition to your legal rights and does not affect them.

12. Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, products must be as described, fit for purpose and of satisfactory quality. If a product is faulty, you have the right to reject it within 30 days of delivery for a full refund. After 30 days, you may be entitled to a repair, replacement or refund, depending on the fault.

If an item arrives damaged, faulty, incorrect or missing, please contact us as soon as you can, ideally within 72 hours of delivery, so that we can investigate with Royal Mail. If a product arrives broken or leaking, please keep the item and its packaging, and send us photos if you can.

We will refund faulty, damaged or incorrect items in full once they are returned to us, at no cost to you, including the cost of returning them. We do not send replacements. If you would still like the item, please place a new order.

13. Refunds

We process refunds within 1 working day of receiving your return. Refunds are made to your original payment method.

14. Our right to cancel

We may cancel your order if events outside our control prevent us from fulfilling it, or if we discover an obvious error in a product's price or description that you could reasonably have recognised. If we cancel, we will tell you and refund you in full.

15. Brands and trademarks

Perfume Market UK is an independent retailer. We are not affiliated with, authorised by or endorsed by the brands whose products we sell. Brand names, product names and trademarks belong to their respective owners and are used only to identify the products offered for sale.

16. Our content

The content on our website, including text, images and design, belongs to us or our licensors. You may view and print it for your own personal use. You may not copy, reproduce or use it for commercial purposes without our written permission.

17. Reviews

If you submit a review, it must be your own honest opinion, accurate, and must not be offensive or unlawful. By submitting a review, you allow us to display it on our website. We may remove reviews that do not meet these standards.

18. Acceptable use

You must not use our website in a way that is unlawful or fraudulent, attempt to gain unauthorised access to our systems, introduce viruses or harmful code, or use automated tools to copy or collect data from our website without our written permission.

19. Your personal data and cookies

We handle your personal data in line with the UK General Data Protection Regulation and the Data Protection Act 2018. Our privacy and cookie policy explains what data we collect, how we use it and your rights.

To process and deliver your order, we share the necessary details with our service providers, including Stripe and PayPal for payments and Royal Mail for delivery.

Where we use analytics or advertising cookies, including those provided by Google, we only set them with your consent. You can change your cookie choices at any time, and you can manage Google ad personalisation at adssettings.google.com.

You have the right to access, correct or ask us to delete your personal data. Email us to make a request. You can also complain to the Information Commissioner's Office at ico.org.uk.

20. Our responsibility to you

If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the products.

We only supply products for domestic and private use. We are not responsible for any loss of profit, loss of business or business interruption.

21. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, industrial action or disruption to Royal Mail services. If this happens, we will contact you and take reasonable steps to reduce the delay. If the delay is likely to be significant, you can cancel your order for a full refund.

22. Complaints

If you are unhappy with any part of our service, please email us at sales@perfumemarketuk.com or write to us at our trading address, including your order number and details of the problem. We will acknowledge your complaint within 3 working days and keep you updated until it is resolved.

If you are not satisfied with our response, you can contact Citizens Advice for free, impartial advice.

23. Other important terms

We may transfer our rights and obligations under these terms to another organisation, and we will tell you if this happens. You may only transfer your rights with our written agreement.

If a court finds any part of these terms invalid, the rest will continue to apply. If we do not enforce any of these terms straight away, we can still enforce them later.

These terms, together with our privacy and cookie policy, shipping policy and returns policy, form the agreement between you and us.

25. Contact us

Our team is available Monday to Friday, 8am to 5pm, excluding UK bank holidays.