Warranty
What happens if something is not right with your order.
Our position on warranties
Perfume Market UK is an independent retailer. We do not provide our own warranty or guarantee on the fragrances we sell.
That does not leave you without protection. If anything is wrong with your order, our returns policy and your legal rights as a consumer both apply, as set out below.
If your item is faulty, damaged or incorrect
If your order arrives faulty or damaged, or it is not the item you ordered, we will sort it out. You can return it for a full refund, and we will cover the cost of sending it back.
Please get in touch before you send anything back, and if you can, include a photo showing the problem. It helps us resolve things faster. You will find the full process on our returns page.
Your statutory rights
The Consumer Rights Act 2015 says that goods must match their description, be of satisfactory quality and be fit for purpose. If they are not, you may be entitled to a repair, a replacement or a refund, depending on the circumstances.
Nothing on this page affects your statutory rights.
Email us
Write to us
For formal or legal enquiries:
Perfume Market UK
60 Tone Hill, Tonedale, Wellington, Somerset, TA21 0AX