Frequently asked questions
Answers about ordering, delivery and returns.
Orders and payment
What payment methods do you accept?
We accept PayPal, Apple Pay and major debit and credit cards, including Visa and Mastercard. All payments are processed securely at checkout.
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you save your addresses, view your orders and check out faster next time.
I haven't received my order confirmation
Please check your junk or spam folder first. If it is not there, the email address may have been entered incorrectly at checkout, or your email provider may have blocked the message.
Email us at sales@perfumemarketuk.com and we will check your order for you.
Can I cancel my order?
Yes, if it has not been dispatched. Orders placed before 2pm on a working day are usually dispatched the same day, so please email us at sales@perfumemarketuk.com as soon as possible.
If your order has already been dispatched, you can return it unopened within 90 days using our free returns service.
Can I change my delivery address after ordering?
Only before your order is dispatched. Once you receive your dispatch email, your parcel is with Royal Mail and cannot be redirected.
If your order is delivered to the wrong address, you can send it back using our free returns service for a refund.
How can I get discount codes?
Sign up to our newsletter to receive offers and discount codes by email. At this time we have no discounts for new customers.
Can I get a VAT invoice?
We do not include a paper invoice in your parcel. If you need a VAT invoice, email us at sales@perfumemarketuk.com and we will send one to you.
Delivery
How long will delivery take?
Royal Mail Tracked 48 is free and arrives 2 to 3 working days after dispatch. Royal Mail Tracked 24 costs £2.50 and arrives 1 to 2 working days after dispatch.
Orders placed before 2pm, Monday to Friday, are dispatched the same working day. Orders placed after 2pm, or on a Saturday, Sunday or UK bank holiday, are dispatched on the next working day. See our shipping policy for full details.
How can I track my order?
When your order is dispatched, we email you a tracking number. You can use it to follow your parcel on the Royal Mail website.
Tracking can take up to 12 hours to update after Royal Mail first scans your parcel.
I haven't received my order
Please allow 3 working days from your dispatch email for Tracked 48, or 2 working days for Tracked 24.
If your order has not arrived after that, email us at sales@perfumemarketuk.com and we will look into it with Royal Mail.
Returns and refunds
Can I return my order?
Yes. If you have changed your mind or received an unwanted gift, you have 90 days to return it, as long as it is unopened and still sealed.
Email us your order number and we will send you a free returns label. Full details are on our returns page.
I've received a faulty or damaged item
We are sorry about that. If your item arrived broken or leaking, please keep the item and all of its packaging, and email a photo to sales@perfumemarketuk.com. We will arrange a full refund. We do not send replacements, so if you would still like the item, please place a new order.
For any other fault, you can return the item using our free returns label within the 90-day return window.
How long do refunds take?
We process refunds within 1 working day of your return arriving back with us.
Your account
How do I create an account?
Go to our create an account page. You can also find the link in the My account section at the bottom of every page.