Frequently Asked Questions
Purchases
Paying is simple and secure. You can use PayPal, Apple Pay, Google Pay, or any major credit and debit card including Visa, Mastercard, and Delta.
Once dispatched, you'll receive a tracking email. Track your parcel via Royal Mail's website. Please allow up to 12 hours for tracking to become active.
You can cancel, but please note we pack orders quickly. If your item has already shipped, you can return it unopened using our free returns service. See our return policy for details..
Address changes are only possible before dispatch. Once you receive your shipment email, the parcel is with Royal Mail and cannot be redirected. If delivered to the wrong address, use our free returns service for a refund.
If you haven't received your order confirmation, please check your Junk or Spam folder first. If it's not there, you may have entered an incorrect email address at checkout, or your email provider blocked the automated message. Contact us at sales@perfumemarketuk.com and we'll verify your order status.
Yes, you can checkout as a guest. However, creating an account lets you save addresses, track orders, and checkout faster in future.
Sign up to our mailing list to receive exclusive offers and promotional codes.
We've gone paperless. If you need a VAT invoice, contact us and we'll send one.
Delivery
The total estimated delivery time combines our Processing Time (Handling) with the Shipping Transit Time. We aim to process orders placed by 2:00 PM Monday-Friday on the same day (0 days), otherwise processing takes 1 working day. For Royal Mail Tracked 48, the total estimated delivery is 2–4 working days from the time you order, and for Royal Mail Tracked 24, the total estimated delivery is 1–3 working days from the time you order (all estimates are based on working days).
Once your order has been packed and is ready to leave our facility, you will receive a shipment email containing your tracking number. You can use this number to track your parcel’s journey through the Royal Mail track and trace website. Please note that tracking information will not be available until the parcel has been scanned into the mail center, which can take 6 to 12 hours to update.
We recommend allowing the full 3 working days from the date of your dispatch email for your Tracked 48 delivery to arrive or the full 2 working days for T24 delivery. If your order has not arrived after this time, please contact us immediately so we can investigate its status within the Royal Mail network.
Returns
If the item is an unwanted gift or you have simply changed your mind, you have 90 days to return the item(s). Please include a note with your order number and the reason for the return or exchange. We'll process your request within 1 day. Please visit our Returns Page for full details and a link to generate a free return label.
We apologize! We are happy to resolve this quickly. You can return the faulty item using one of our free returns labels within the 90-day return window. Important: If the product arrived smashed or leaking, please keep the item and all original packaging, and contact our Customer Service team immediately at customerservices@perfumemarketuk.com. We will require a photograph to process your claim for a full refund or replacement as quickly as possible.
We are fast! We process all refunds within 1 working day of your returned item arriving back at our facility. After that, the time it takes for the funds to appear in your account depends on your payment method: it can take 3 to 5 working days depending on your bank for funds to get back to your bank card. If you used your PayPal balance it will take seconds.
Customer Accounts
Visit the create account page. You can either click here or find the link at the bottom of any page in the footer under the My Account section.
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